Tour of Delaware Information Analysis Center (DIAC) & the Delaware State Police Headquarters
34 Starlifter Ave
Dover, DE 19901
Two Locations. One Tour
Delaware Information and Analysis Center (DIAC)
34 Starlifter Avenue, Dover, DE 19901
This will be the first location where we will see a brief presentation on the intelligence section that is housed here and their Information Systems team support structure and mission. At the conclusion we will depart to the second location for those that are able.
Delaware State Police Headquarters
1407 N Dupont Highway, Dover, DE 19901
This will include a tour of the data center.
The Delaware State Police Information Systems team is comprised of sworn employees developing innovative technology solutions and broken up into four support teams summarized below:
- Helpdesk/Desktop support – This team is responsible for both Helpdesk and Desktop support. They handle the initial calls for IT assistance and requests. They have the ability to remote into PCs to assist for support issues and, if necessary, physically go to the location of the issue to assist and resolve the problem. They also deploy new PC’s, printers and other IT equipment as needed.
- Network Operations – This team is responsible for all Server and Network related systems at DSP. They split their time between daily support tasks and IT projects and serve as a Tier 2 escalation point for support issues.
- Applications Support – This team is responsible for DSP specific applications support. They will either custom build/program applications to fit specific needs or work hand-in-hand with vendors on vendor supported applications to ensure these programs continue to function effectively and efficiently for the DSP users who use them on a regular basis.
- Mobile Technologies Support – This team is responsible for all of the IT systems installed in State Trooper vehicles. This includes laptops, thermal printers, in-car camera systems, cellular communications and internal networking within the vehicles. They both install and support these systems.